Do you offer a money
back guarantee?
Yes. If for any reason during the first
30 days as a 247-host.com customer, you
are not completely satisfied with any of
our services, we will cancel your account
and refund your money for that month's service. [Back
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Do you offer Unlimited/Unmetered Bandwidth?
Yes, we do have hosting plans as well as reseller plans that come with unmetered/unlimited bandwidth. When we say unlimited we really mean that. You can use as much bandwidth as your site requires and you will never be charged extra for it. Any amount of bandwidth you use is included in the monthly or yearly price you pay. [Back
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Is my site backed up
and how often?
We provide daily backups of data on our
servers. However, it is the clients responsibility to do all
back ups of their site. If, in the unfortunate
event, something happens to your files,
it is your responsibility to have a local
copy of your files. We are NOT held liable
in any way for any files, money, time, effort,
etc... lost due to this unfortunate event.
Furthermore, if your files are lost, we
will attempt to restore them as a gesture
of good faith, but make no promises what
so ever about whether the files will be
brought back successfully or not. Again,
back ups are the client's responsibility. [Back
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How fast are your connections?
Our servers are located in the Network Access
Corporation (NAC) Network Operations Center
(NOC) in Houston, Texas. The network is
monitored around the clock. NAC offers 15
diverse OC3 and DS3 connections to multiple
backbones. [Back
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Where should I put CGI
scripts for my domain?
All CGI scripts should be uploaded to the
cgi-bin folder, for your domain. Be sure
to follow the instructions for the script
you are uploading regarding setting permissions
on the files and folders you create, as
they vary from script to script [Back
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I uploaded my files,
but I don't see my page?
If our default "Welcome to the Future home
of", index.html, has not been replaced by
another index page, then anyone going to
domainname.com will still see that page
instead of some other home page. This is
the order in which the web server looks
for a page to put up as the "home" page:
>DirectoryIndex: index.html, index.shtml
Just delete the index.html file and anything
after it in this list will then come up
automatically. Notice that "home.shtml"
is NOT on the list and so will not show
up as your home page. You would need to
rename it. [Back
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You can
always upgrade your account to a larger
package. If you would rather purchase
extra bandwidth or disk space, the
prices are:
Disk space - $1.50 per gigabyte per month.
Bandwidth - $1.50 per gigabyte per month.
We also sell BULK disk space and bandwidth,
please contact us for pricing.
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How do I cancel my Account?
You can cancel your account at any time
by sending email to contact@247-host.com.
There are no cancellation fees, and no notice
is required. Any fees paid to that point
are non-refundable, unless cancellation
is made within 30 days of opening the account.
Please see our Acceptable Use Policy for further
information. [Back
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